We dispatch most orders within 24 business hours. Please note that weekends and public holidays are excluded from shipping schedules. If your order requires further verification, such as stock checks or payment confirmation, our team will contact you directly.

A product marked as “Backorder” is currently out of stock but expected to return soon. Once we receive your order, our team will confirm the estimated restock date. You’ll be contacted to decide whether you want to wait for the item or adjust your order.

Mobile City offers both brand-new and high-quality second-hand phones. All used devices are fully tested and certified, and each comes with a clear condition label (e.g., A Grade, Excellent, Very Good). We also include warranty coverage for peace of mind.

If your order hasn’t been shipped yet, please contact us as soon as possible. Once dispatched, any changes must follow our return and refund policy.

Yes! Simply select “Local Pickup” at checkout. We’ll notify you when the order is ready along with the pickup time and our store address: 📍 704 Great South Road, Penrose, Auckland

Yes, you can trade in your old phone or sell your used device to Mobile City. Simply visit our Trade-In page, fill in your phone’s details, and we’ll provide a quote. Your trade-in value can be used towards purchasing a new phone, accessories, or even repair services. It’s a fast and easy way to upgrade.

Mobile City primarily sells Apple iPhones and Samsung Galaxy phones, including their full range of accessories. We also stock selected models from other popular brands such as Google, Oppo, Xiaomi, OnePlus, and more. Check the Category section on our homepage for the latest available brands and stock.

We occasionally offer student discounts and special promotions, so we recommend checking our homepage banners or subscribing to our newsletter for updates. For bulk purchases (ideal for businesses, schools, or organisations), contact us directly for a customised quote and special pricing.

For most urban addresses, delivery takes 1–2 working days. Rural or remote areas may take 2–4 working days or slightly longer depending on location and courier workload.

First, check your spam, junk, or promotions folder. If the email is still missing, it could be due to a mistyped email address. Please contact our team to confirm your order was placed successfully.

If your item is damaged on arrival, keep the original packaging and take clear photos of the product and box within 24 hours of delivery. Contact our support team immediately to arrange a replacement or file a courier claim.

Mobile City offers nationwide shipping across New Zealand:
Free shipping for all orders over $50
$9 flat-rate shipping with signature and track & trace
$39 same-day delivery available in select Auckland metro areas. You can view shipping options at checkout.

Absolutely. All second-hand products are sourced from trusted suppliers, thoroughly tested (hardware, battery, functionality), and fully wiped and restored before sale.

Please contact us at [email protected] with a description of the issue. We will arrange a diagnosis, repair, or replacement depending on the nature of the fault.

✅ Covered: Non-physical faults like display issues, charging problems, functional failures.
❌ Not covered: Physical damage (e.g., drops, liquid), cosmetic wear, battery aging, or third-party tampering.

Yes, all orders include 15% GST. If you need a formal invoice (PDF), please email us at [email protected].

Yes, shopping online at Mobile City is 100% secure. We use trusted and encrypted payment gateways such as Verifone, eWAY, Stripe, PayPal, and Buy Now Pay Later (BNPL) options including Afterpay, Zip, Gem, Laybuy, and Klarna. Your payment details and personal information are fully protected throughout the transaction process.

Absolutely! You can buy phones and accessories using Afterpay, Zip, Klarna, or other BNPL payment methods. Just select your preferred option at checkout to split your payment into interest-free instalments. BNPL is available on most phones, including iPhones and Samsung models.